The user of this website, hereinafter referred to as the user, is informed that the owner of, hereinafter referred to as the website, is:

  • Soluciones Químicas Sostenibles, S.L.
  • C/ Alcalde Aristizabal Manchón, Nº 13, 5°A 28050 Madrid (SPAIN)

Terms of use

Access to the site is free provided that the user accepts the conditions of use indicated when entering in accordance with the legislation in force.
If the user subscribes to a service of the website, he will do so by accepting the conditions of use and the privacy and cookies policy that will be presented to him.

Veracity of data

The user acknowledges that the data provided is true and accurate and undertakes to notify any change or modification thereof.

Change of service

The site reserves the right to modify or delete the services it offers on the web.

General rules of use

The user undertakes to use this site with diligence, correctness and respect, in particular when publishing opinions and/or comments.

Likewise, he is bound, for illustration purposes only, not to make any comment or take any action:

libellous, inaccurate, false, abusive, obscene, irreverent, offensive, tacitly or expressly sexual, threatening, harassing, racist, sexist, discriminatory for any reason, which violates morals, order public, fundamental rights, public freedoms, honor, privacy or the image of others and in general to the regulations in force, and/or illegal or infringing the rights of others (for example, industrial and intellectual property rights, rights of privacy or publicity).

Senders of junk mail, “SPAM”, commercial messages, “chain letters” or unsolicited mass mailings, activities that are false, misleading or promote illegal activities or rude behaviour , threatening, obscene, defamatory or insulting.

Provide practical information about illegal activities.

Involves any commercial activity, advertising or sale, even if there is no monetary consideration.

that contain personal data about third parties that require the consent of the owner or rights holder.

The user will respond to the site or to any third party for any damage that may be caused as a result of a breach of this obligation. The site does not intervene in the content of Users.

Intellectual property

Through these legal conditions, no intellectual or industrial property rights are transferred to this website and its content (photographs, videos, creations, texts, etc.). The user is expressly prohibited from reproducing, transforming, distributing, publicly communicating, making available, extracting, reusing, returning or using in any way whatsoever, by any means or procedure whatsoever, any of these elements, except in cases where this is legally permitted or authorised by the holder of the corresponding rights.

Website obligations

The site is responsible for the services it provides itself and for the content coming directly from the site itself and identified by its corresponding copyright.

The website will adopt the necessary measures to guarantee the security and confidentiality of communications.

The site reserves the right to temporarily suspend the provision of the service without notice to the user, provided that this is necessary to carry out maintenance, updating or improvement of the service.

The website cannot ensure the permanent availability and continuity of the web service due to interruptions, breakdowns, etc.

Privacy policy

This Privacy Policy will only be valid for personal data obtained on the site, and will not apply to information obtained by third parties on other web pages, even if these are linked to the site.

With this website, it undertakes to maintain and guarantee commercial relations with the user in a safe way, protecting their personal data and guaranteeing their right to privacy.

Personal data required by the website

In order to provide our services, we need certain identifying information depending on the service the website provides to you:

For the online store:
We will only request the data that is mandatory to be able to manage an order.

  • Surname and first name: to manage the order.
  • Siret/Intracommunity VAT: to manage the order.
  • Address: to manage the order.
  • Zip code: to manage the order.
  • City: to manage the order.
  • Province: to process the order.
  • Country: to manage the order.
  • Telephone: to process the order.

For the contact form:

  • Name: to be able to respond to the request.
  • Telephone: to answer the request
  • e-mail: to respond to the request
  • To make payments online:

In the event that a credit or debit card or a PayPal account is used to make online payments for a service or product, the User’s bank or financial details involved in the payment are always managed directly by the suppliers. Indicated in the section on Services offered by third parties. The website will never have access to the user’s bank details.

In addition, when you visit our website, certain information is automatically stored for technical reasons, such as the IP address assigned by your Internet service provider.


With this consent, we can process your data, which is a mandatory condition for you to correctly access the services of the website.

The user has the right to forget when he wants all his data to be deleted from our database.

Data category

The data that the website collects is not considered sensitive or protected data.

According to Article 9.1 of the new General Data Protection Regulation of the European Union (GDPR), personal data that is disclosed is considered sensitive or protected data:

  • Ethnic or racial origin.
  • Political Views.
  • Religious or philosophical beliefs
  • Union membership.
  • Processing of genetic data.
  • Biometric data aimed at uniquely identifying a natural person
  • Health data
  • Data concerning the sexual life or sexual orientation of a natural person

We only work with the minimum identification data to carry out our work: surname, first name, address, telephone, email, tax identification number.

Data retention period

Customer data: name, telephone number, postal address, e-mail, etc. will remain in our system for as long as they are legally and technically necessary for the normal operation of the site, unless the user exercises their right to delete or update them.

Applicable regulations

From May 25, 2018, the site is governed by the General Data Protection Regulation (GPRD) of the European Union.

Exercise of rights

Users who have provided their data to the website can contact the owner of the website in order to freely exercise their right of access to their data, rectification or deletion, limitation and opposition to the data included in their files.

The method to be used by the user to communicate with the website will be through his email account registered with our web service, or in writing.

Users can exercise their rights by writing to the website with the reference “Data Protection”, specifying their data, proving their identity and the reasons for their request to the following address:

Any information that we have to store by virtue of a legal, tax or contractual obligation will be blocked and used only for these purposes instead of being deleted.

Modification of the privacy policy

The website reserves the right to modify the privacy policy, motivated by a legislative, jurisprudential or doctrinal change of the Spanish Data Protection Agency.

Any modification of the privacy policy will be published at least ten days before its effective application.

Responsible for the file and in charge of processing

The person responsible for the data file is the owner of the website.

Acceptance, consent and revocability

The User declares to have been informed of these conditions of protection of personal data, to accept and consent to the processing thereof by the Website in the manner and for the purposes indicated in the Legal Information.

The user can at any time revoke his data, but without affecting the actions already taken in the past, that is to say without retroactive effect.

Cookie Policy

We inform you that the website uses cookies to measure and analyse the navigation of our users.

Cookies are files that are installed on the computer from which you access the website for the purposes described on this page.

The applications we use to obtain information on navigation, to measure and analyse the audience are:

Cookie nameDurationPurposes
wordpress_test_cookieSessionThis cookie is used by the WordPress content manager to check if the browser has enabled cookies and therefore if the user accepts them.
wp-settings-{time}-{UID}One yearThe UID at the end of the cookie name contains the user ID stored in the WordPress database. It is used to store the look and feel of the admin interface and can be used to store the look and feel of the main site.
tk_aiSessionIt generates a random identifier for the user who visits the website in order to obtain statistics on the use of the site of the navigator.
woocommerce_cart_hashand wc_cart_hash_*SessionThe cookie helps WooCommerce to save changes to data in the shopping cart.
woocommerce_items_in_cartSessionIt stores which products are in the shopping cart.
wp_woocommerce_session_*2 daysThis cookie contains a code for each individual customer. Thus, WooCommerce knows where the shopping cart data can be found in the database for each customer.
woocommerce_recently_viewed2 daysWith the help of this cookie, a widget can be displayed that allows you to view recently viewed products.
store_notice*SessionThis session cookie is responsible for avoiding asking again after hiding a shop message.